You will be responsible for strengthening the brand’s social media experience as part of its expansion and to meet the new demands of its many clients.

You are passionate about communication professions (community management, digital and influencer strategies, branding, special operations, and data) and have a strong interest in the fashion and textile sectors.

You will be in charge of deploying communication strategies on social networks, involving platform mastery, analysis, collaboration with creative teams, teamwork with community managers, client relations, and statistical analysis as key elements.

Profile:

• 2/3 years of experience in a digital agency or social media agency.
• Autonomous & proactive
• Professional, organized, and motivated
• Ease and strong interpersonal skills with team & clients
• Perfect command of the French and English languages
• Strong synthesis skills, ability to create, innovate, and play with words.
• Excellent mastery of social media platforms and their specificities
• Mastery of statistical analysis and content creation tools
• Creative, you know how to create your own content

Responsibilities:

• Develop and deploy communication strategies on social networks to strengthen brand image and community engagement.
• Manage and animate the brand’s social accounts (Facebook, Instagram, Twitter, LinkedIn, etc.), ensuring an active and consistent presence.
• Collaborate with creative teams to produce attractive and relevant visual and written content.
• Moderate communities by responding to comments, private messages, and interacting with followers.
• Monitor and analyze social media campaign performance using analysis tools (Google Analytics, Hootsuite, etc.) and produce regular reports.
• Conduct competitive and sector monitoring to identify emerging trends and communication opportunities.
• Coordinate influencer campaigns with bloggers, influencers, and external partners to maximize reach and impact.
• Propose and implement special operations (contests, partnerships, online events) to energize the community.
• Participate in the development and implementation of branding strategies to strengthen the brand’s visual and narrative identity.

Skills:

• Excellent mastery of social media platforms and their specificities (Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.).
• Ability to develop and deploy effective and creative digital communication strategies.
• Strong skills in writing and content creation (texts, visuals, videos).
• Mastery of statistical analysis and content creation tools (Google Analytics, Hootsuite, Canva, Photoshop, etc.).
• Excellent interpersonal and communication skills, both oral and written.
• Aptitude for teamwork and collaboration with different departments (marketing, design, public relations).
• Strong analytical skills and critical thinking to interpret data and adjust strategies accordingly.
• Creativity, proactivity, and ability to innovate to propose engaging content and actions.
• Organizational skills, rigor, and ability to manage multiple projects simultaneously.
• Perfect command of the French and English languages.

Join our dynamic team and contribute to the expansion of our brand by strengthening our presence and engagement on social networks.

You will be joining the design and creative team of our brand as part of its expansion and to meet the new trends and demands of our many clients. You are passionate about fashion and textile creation, and have a strong interest in current trends and innovative design.

You will be responsible for developing and designing clothing collections, involving mastery of pattern-making techniques, trend analysis, collaboration with production teams, teamwork with designers, supplier relations, and managing production schedules.

Profile:

• 5 to 7 years of experience as a fashion designer and pattern maker in a couture house or ready-to-wear brand.
• Autonomous & proactive
• Professional, organized, and motivated
• Good interpersonal skills with team & suppliers
• Fluent in French and English
• Strong analytical skills, ability to create, innovate, and anticipate trends.
• Excellent mastery of pattern-making and drafting techniques.
• Proficient in computer-aided design (CAD) tools and creative software (Photoshop, Illustrator, etc.)
• Creative, able to design unique and innovative collections.

Responsibilities:

• Create and develop clothing collections aligned with the brand’s identity.
• Analyze current and future trends to propose innovative designs.
• Collaborate with production teams to ensure design feasibility.
• Oversee the creation of prototypes and samples.
• Work closely with suppliers to select materials and accessories.
• Manage production schedules to meet deadlines.
• Participate in fitting sessions and adjust models based on feedback.

Skills:

• Excellent drawing and design skills.
• In-depth knowledge of fabrics, materials, and sewing techniques.
• Ability to work under pressure and manage multiple projects simultaneously.
• Project management and organizational skills.
• Aesthetic sensitivity and attention to detail.
• Ability to innovate and adapt to market changes.

Join our dynamic and creative team to contribute to the expansion of our brand and the creation of high-quality, innovative collections.

As part of the expansion of our ecommerce site and to meet the growing expectations of our customers, we are looking for an experienced After-Sales Service Manager. You will be responsible for supervising and optimizing our after-sales service, thus ensuring a high-quality customer experience and maximum satisfaction.

Profile:

• 3 to 5 years of experience in after-sales service management, ideally in the ecommerce sector.
• Autonomous & proactive
• Professional, organized, and motivated
• Excellent interpersonal skills, both with the team and with customers
• Fluent in French and English
• Ability to analyze, synthesize, and propose innovative solutions
• Proficient in customer service management tools and CRM systems
• Strong customer orientation with a keen sense of problem-solving
• Ability to manage and motivate

Responsibilities:

• Manage and supervise the after-sales service (SAV) team to ensure quality customer service and quick problem resolution.
• Respond to customer inquiries by phone, email, and chat, providing effective and courteous solutions.
• Follow up on product returns, refunds, and exchanges in accordance with company policies.
• Analyze complaints and returns to identify trends and recurring issues, and propose improvements.
• Collaborate with internal teams (logistics, marketing, IT) to resolve issues and improve processes.
• Implement and monitor performance indicators (KPIs) to evaluate customer service effectiveness and take corrective actions if necessary.
• Train and supervise SAV team members to ensure consistent and high-quality customer service.
• Develop and implement customer service procedures and policies to improve customer satisfaction and loyalty.
• Actively participate in continuous improvement projects to optimize the customer experience on the ecommerce site.

Skills:

• Excellent oral and written communication skills, with full proficiency in French and English.
• Significant experience in managing an after-sales service, ideally in the ecommerce sector.
• Ability to manage a team, motivate, and supervise staff to achieve performance goals.
• Strong customer focus with the ability to resolve issues effectively and courteously.
• Analytical skills to interpret performance data and identify areas for improvement.
• Ability to collaborate with other departments and manage multiple projects simultaneously.
• Organizational skills, rigor, and autonomy in daily task management.
• Proactivity and ability to propose innovative solutions to improve customer service processes.

Join our dynamic team and help improve the customer experience by ensuring high-quality after-sales service for our ecommerce site.