Shipping and Delivery Policy
Last updated: March 16, 2026
At Mikini, we ensure reliable shipping, transparent tracking, and clear information regarding delivery times.
This Shipping and Delivery Policy applies to all orders placed on the Mikini website.
1. Contact information
For any questions regarding shipping, delivery, or order tracking, you can contact our customer service:
Email: support@mymikini.com
Phone: +33 7 56 86 89 78
Customer service hours: Monday to Friday, from 9:00 AM to 5:00 PM (Paris time)
2. Delivery area
Orders placed on Mikini are intended for delivery within mainland France.
If a delivery address cannot be served, this information will be indicated at the time of order or communicated to the customer as soon as possible.
3. Delivery fees
Standard delivery is free for all orders delivered within mainland France.
No additional delivery fees are added after order confirmation. Applicable conditions are displayed before payment.
4. Order preparation
Orders are prepared within an estimated 1 business day after payment confirmation.
Orders are processed Monday to Friday, excluding public holidays.
An order can only be prepared after payment confirmation and full validation of the necessary delivery information.
Order cutoff time: 11:00 PM (Paris time).
5. Shipping and delivery
Products are shipped from partner logistics centers.
The estimated delivery time after shipment is 6 to 9 business days.
The total estimated delivery time is 7 to 10 business days from order confirmation.
These timeframes are provided for information only and may vary depending on logistical conditions.
6. Shipping
Orders are entrusted to selected partner carriers based on the destination and logistical constraints.
The carrier used may vary depending on the orders. When tracking is available, the information is communicated to the customer after shipment.
7. Order tracking
When tracking is available, a shipping email is sent to the customer, including:
- the order number
- the shipping information
- the package tracking number
A delay may be necessary before tracking is activated after the package is taken in charge.
8. Delivery delays
The indicated deadlines are estimates and may be extended due to circumstances beyond our control, including:
- high logistics activity
- carrier constraints
- weather conditions
- public holidays
- exceptional events
- incomplete or incorrect delivery information
In case of significant delay, the customer may contact our customer service.
In accordance with consumer law, if delivery does not occur within the announced timeframe, the customer may allow a reasonable additional period before canceling the order if necessary.
9. Package marked as delivered
If the tracking shows the package was delivered but you have not received it, we invite you to:
- verify the delivery address provided
- check with your surroundings or the building manager
- contact the carrier
- contact our customer service
An investigation may be initiated with the carrier.
10. Missing item or incomplete package
If an item is missing, please contact our customer service indicating:
- your order number
- the item(s) concerned
- photos of the package if possible
We recommend reporting any issues within 14 days of receipt.
After verification, an appropriate solution may be offered:
- new shipment
- have
- refund
11. Delivery address
The customer is responsible for the accuracy of the information provided.
In case of error or incomplete information causing a delivery failure, Mikini cannot be held responsible for the consequences.
If a package is returned due to an incorrect address, reshipment may be offered at the customer's expense.
12. Damaged product on delivery
In case of receiving a damaged product, the customer is invited to contact customer service providing:
- the order number
- a description of the problem
- photos of the package and product
To facilitate processing, it is recommended to report any damage within 48 hours of receipt.
After analysis, a replacement or refund may be offered.
13. Order not received
If the order is not received within the estimated time, the customer can contact customer service.
An inspection will be carried out. Depending on the situation, an appropriate solution may be offered:
- extended tracking
- return
- refund
14. Link with other policies
This Policy should be read together with the Return and Refund Policy as well as the General Terms and Conditions of Sale.
15. Policy modification
Mikini reserves the right to modify this policy at any time. The applicable version is the one in effect on the date of the order.
Contact details
For any questions regarding this Policy or the exercise of your rights, you can contact Mikini at the following details:
Email: support@mymikini.com
Phone: +33 7 56 86 89 78
Website name: Mikini - https://mymikini.com/
Company: Global Dynamic Trading Limited
Address: 18 Centre Street, 22/F, Kaiser Centre, Flat/RM 2202, Sai Ying Pun, Hong Kong
Company number: 76220078
Customer service hours: Monday to Friday, from 9:00 AM to 5:00 PM (Paris time)